Stock Orders refers to merchandise ordered through our online retail store that we have printed and stocked on an ongoing basis (such as Biden Harris yard signs, Bernie Sanders t-shirts, etc.)
Custom Orders refers to made-to-order merchandise and must be ordered through a sales rep.
Custom merchandise cannot be placed through our website. If you want something customized please fill out our Contact Form or call us at 866.313.1512.
We try our best to respond to all inquiries within 24 hours.
Most stock orders ship the next business day. We use UPS and the United States Postal Service for stock orders. Please allow 2 - 10 business days for transit. We do offer expedited shipping. Due to limited transportation availability as a result of Nationwide COVID-19 impacts, USPS delivery times may be extended. Priority Mail transit times are NOT guaranteed. If you need guaranteed delivery please choose UPS. Because all of our merchandise is sent factory direct, we are not responsible for orders that are lost or delayed by common carrier. Once your order ships you should receive a confirmation email which will contain a link so you can track the status.
Custom products have a specific production time and shipping is decided on a case by case bases. For custom orders you will receive a customer acknowledgement detailing this information. Weekends do not count as transit time for UPS.
All cancelled orders are subject to a minimum cancellation fee of $45 provided production has not begun. No cancellations permitted after production has begun. No refunds are issued for logo and graphic design services. Returned checks are subject to a $35 fee. This applies to orders for custom products only.
We appreciate your business and want you to be satisfied with your order. We accept returns for stock orders only. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or refund. The return period begins the date you receive the order. Please fill out our contact form or call us at 866.313.1512 for authorization and the correct return address. Refunds are usually processed within two business days after a product return has been received.
The preferred file format is a print-ready PDF.
Graphics (this would be your campaign logo and any illustrations): Vector (outline) art. Text, logos, borders, etc. should be created in a drawing/layout program such as Illustrator or InDesign. Convert all text to paths, curves or outlines. Use proper color code (CMYK not RGB.) Save as a PDF, EPS, or AI file. If Canva was used to create your logo we will need the SVG file which can be accessed from the Download section of their website.
Images (photographs): Hi-res photos: 300 dpi CMYK & grayscale. No RGB/72 dpi graphics. For best print quality, images must have a resolution of 300 dpi or higher at final print size. Resolution cannot simply be increased in the program if working from a low resolution file. This just spreads the original pixel information across a greater number of pixels and does not improve image quality. Most internet images are a low resolution of 72 dpi. We CAN print low resolution images but CAN'T guarantee the quality. Anything lower than 300 dpi may end up looking pixelated and blurry. Scanned images cannot be manipulated. Save as PSD or TIFF format. If sending a Photoshop file, leave the art in layers (do not flatten or merge layers).
Artwork that needs to be recreated will incur a fee and may delay production time. Artwork can be confusing and we will always inform you if we receive the wrong file type and allow you to submit a revised file format should you have one.
No worries! Our graphic design team will be more than happy to assist you in creating a high quality logo/design for your promotional needs. This is an add-on service to your order. Design is not available if you will not be printing with us
Recreating a logo in the correct format for printing will incur a flat fee of $45.
Designing literature/stationery items are billed at $55 per hour. This is an add-on service. Design services are not available if you will not be printing with us. Timelines can vary but the average number of hours billed is between 1 and 3.
Offset printing: Process graphics must be in CMYK and not RGB or PMS. We are not responsible for color shifts that may occur when PMS colors in files or RGB files are converted to CMYK. Refer to the Pantone® 4-Color Process Guide and Pantone® Color Bridge for assistance with process color builds. Never rely on color monitors for accurate color representation.
Digital printing: Digital printing is more cost effective on smaller quantities and has shorter turn-around times. It also gives you the opportunity to print variable text or images. Since digital printing simulates PMS colors using four color process toner based inks, color matching to the Pantone® Matching System is less accurate. Large solid areas and screen tints produce better on an offset press. Digital printing will not match offset printing.
We make every effort to match PMS colors when specified. However, we cannot guarantee exact color matching on all items. Please refer to the Pantone Color Guide and specify PMS colors to be used on your order. PMS color matches may incur extra charges and will be specified on your purchase order. Standard imprint colors are not the same for each product. Refer to the product description for standard colors.
Pricing for most items is based on the number of imprint colors we will be printing. For anything that is printed on a white background, such as signs, stickers, and white t-shirts, we will not count white as a color. So a red, white, and blue logo would be a 2-color imprint. We would only use red and blue ink since the material being printed on is already white. An exception would be if you took that same red, white, and blue logo and wanted it printed on yellow t-shirts. Because we would use red, white, and blue ink, this would be a 3-color imprint.